1. Introduction

Welcome to EU.GOV.RO, an application developed by the Ministry of Research, Innovation, and Digitalization for Romanian citizens. This application serves as a centralized platform for managing personal documents, including medical prescriptions, referrals, certificates, and other essential documents. Ministry of Research, Innovation, and Digitalization, destinată cetățenilor români pentru stocarea și gestionarea documentelor personale precum rețete medicale, trimiteri, certificate și alte documente oficiale.

By using the EU.GOV.RO application, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please discontinue use of the application.

2. Information about the Responsible Institution

Ministry of Research, Innovation, and Digitalization

• Address: Str. Mendeleev, nr. 21-25, 010362, Sector 1, Bucharest, Romania
• Phone: +4021 319.23.26 / +4021 319.23.27 / +4021 319.23.28
• Email: office@mcid.gov.ro
• Working Hours: Monday – Thursday: 8:00 – 16:30, Friday: 8:00 – 14:00

   

3. Accessibility and Use

3.1 Target Audience: EU.GOV.RO is designed exclusively for Romanian citizens to manage their personal documents.

3.2 Free Service: The application is entirely free to use. There are no hidden fees, subscriptions, or in-app purchases.

3.3 Account Management: Users are responsible for creating and managing their accounts. The application includes an option to permanently delete accounts and associated data.

3.4 Device Compatibility: The application is compatible with Android and iOS devices. Users are responsible for ensuring their devices meet the application’s technical requirements.

4. Application Features

4.1 Document Management: Users can securely store and manage the following types of personal documents:

Medical prescriptions;

Medical referrals;

Official certificates;

Identity documents;

Any additional supported document types.

4.2 Notifications and Alerts: The application provides alerts for document expirations, renewals, or important updates.

4.3 Secure Sharing: Users can securely share selected documents with authorized entities or individuals.

4.4 Privacy Settings: Users have control over document visibility and access permissions within the application.

4.5 Suport tehnic: Utilizatorii au acces la un serviciu de suport tehnic disponibil prin email și telefon.

5. Liability Limitations

5.1 Accuracy of Information: While the Ministry strives to ensure the accuracy of application features and services, it does not guarantee that the application will always be error-free or uninterrupted.

5.2 Third-party Services: The application may integrate with third-party services for enhanced functionality. The Ministry is not responsible for the reliability or security of these third-party services.

5.3 User Responsibility: The Ministry is not liable for damages arising from misuse of the application or failure to comply with these terms.

6. Data Protection

6.1 Confidentiality of Data: The EU.GOV.RO application adheres to GDPR regulations. Data collected within the application is used solely for declared purposes and is accessible only to authorized personnel.

6.2 Data Storage: User data is stored on secure servers certified under European safety and privacy standards.

6.3 Account Deletion: Users can request account deletion through the application’s interface or by contacting support. Upon approval, all user data will be permanently deleted in compliance with applicable legislation.

7. User Rights and Obligations

7.1 User Rights:

Users have the right to access and manage their personal information stored within the application.

Users can report technical issues or request assistance through the application’s support services.

Users have the right to delete their account and associated data as detailed in Section 6.3.

Utilizatorii pot solicita ștergerea contului și a tuturor datelor asociate acestuia, conform punctului 6.3.

7.2 User Obligations:

Users must use the application responsibly and only for its intended purposes.

Users are prohibited from attempting unauthorized access to application systems or data belonging to other users.

Users must maintain the confidentiality of their login credentials and notify the Ministry immediately in case of any suspected breach.

Să asigure protecția dispozitivelor personale pentru prevenirea accesului neautorizat la contul lor.

8. Security Measures

8.1 Application Security:

The EU.GOV.RO application uses industry-standard encryption protocols to safeguard data during storage and transmission.

Regular security audits are conducted to ensure the application’s infrastructure remains secure.

Multi-factor authentication (MFA) is employed to enhance user account security.

8.2 User Responsibility:

Users are responsible for ensuring the security of their devices by keeping them updated and protected with antivirus software.

The Ministry shall not be liable for breaches caused by user negligence, including the use of insecure devices.

9. Updates and Maintenance

9.1 Application Updates:

The Ministry periodically updates the application to improve functionality and address potential security vulnerabilities. Users are required to install these updates promptly.

Notifications of available updates will be sent through the application or via official communication channels.

Maintenance Periods:

Scheduled maintenance may result in temporary application unavailability. Users will be notified in advance whenever possible. Emergency maintenance may be conducted without prior notice to address critical issues.

10. Limitation of Liability

10.1 Disclaimer of Warranties:

The application is provided “as is,” and the Ministry does not guarantee uninterrupted or error-free operation.

The Ministry disclaims liability for damages arising from third-party integrations or services connected to the application.

10.2 Force Majeure:

The Ministry is not responsible for delays or failures caused by events beyond its control, including but not limited to natural disasters, cyberattacks, or technical failures of third-party service providers.

11. Account Termination

11.1 Suspension or Termination:

The Ministry reserves the right to suspend or terminate user accounts for violations of these terms or security risks.

Users will be notified of the reasons for such actions.

11.2 User-Initiated Termination:

Users can delete their accounts via the application’s interface or by contacting support. Once deleted, data will be removed permanently, except where retention is required by law.

12. Final Provisions

12.1 Amendments to Terms:

The Ministry reserves the right to modify these terms and conditions. Changes will be communicated to users through the application or official announcements.

12.2 Governing Law:

These terms are governed by the laws of Romania. Disputes shall be resolved in the competent courts of Bucharest.

12.3 Acceptance of Terms:

By using the EU.GOV.RO application, users confirm that they have read, understood, and agreed to these terms.

For further information or assistance, users may contact: Ministry of Research, Innovation, and Digitalization Email: office@mcid.gov.ro